Mortgage Training Specialist

7 days ago


Scottsdale, Arizona, United States V.I.P. Mortgage Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Trainer to join our team at V.I.P. Mortgage, Inc. The successful candidate will be responsible for delivering and assisting with training programs that improve the effectiveness and success of our employees.

Key Responsibilities
  • Develop, facilitate, and maintain training curriculum, including face-to-face and virtual trainings, recorded trainings, presentations, quizzes, training materials, checklists, and job aides.
  • Ensure accuracy and relevance of all curriculums.
  • Provide training to new hires to integrate them into our company and core applications.
  • Provide ongoing support to new and existing team members.
  • Stay up-to-date with mortgage lending practices and company policies, procedures, and processes.
  • Represent our company professionally while conducting training.
Requirements
  • High school diploma.
  • Extensive knowledge of mortgage lending, processes, and procedures preferred.
  • Working knowledge of Encompass LOS preferred.
  • Versed in basic mortgage compliance and loan programs such as Conventional, FHA, VA, USDA, and Bond.
  • Prior training experience preferred.
  • Passionate about helping others.
  • Committed to excellence, strong work ethic, and takes pride in their work.
  • Customer service driven, strong sense of urgency.
  • Solutions focused.
  • Team player and self-starter, able to work independently and as part of a collaborative team.
  • Exceptional facilitation, presentation, and listening skills.
  • Able to train in person and virtual training courses.
  • Comfortable presenting to large and small audiences.
  • Highly proficient in time management, organization, planning, and prioritization in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Ability to multi-task with strong attention to detail.
  • Knowledge of adult learning styles.
  • Basic knowledge of Microsoft Office and Outlook.
  • Experience working with a Learning Management System a plus.
  • Experience with GoToMeeting/GotToWebinar a plus.
  • Experience with Camtasia, Snag It, and Wistia a plus.
Work Environment

Office environment.

Physical Demands
  • Dexterity of hands to operate a computer keyboard.
  • Hearing and speaking to communicate and provide information to others.
  • Prolonged periods sitting at a desk and working on a computer.

V.I.P. Mortgage, Inc. is an Equal Opportunity Employer.



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