Rooms Operations Manager Overnight

3 weeks ago


New York, New York, United States Marriott Full time
Job Summary

As a Rooms Operations Manager Overnight, you will play a crucial role in supporting the successful execution of all operations in the hotel operations departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to manage staff and ensure that standards and procedures are being followed.

Key Responsibilities
  • Support the Rooms Operations Team in achieving guest satisfaction and maximizing financial performance.
  • Ensure that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
  • Assist in ensuring that the team has the capabilities to meet expectations.
  • Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Requirements
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
What We Offer

Marriott offers a competitive hourly pay range of $31.73 to $40.38, a bonus program, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), travel discounts, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



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