Overnight In-Room Dining Team Lead

2 days ago


New York, New York, United States Casa Tua Full time
Job Title: Overnight In-Room Dining Supervisor

Casa Tua is seeking a highly skilled and detail-oriented Overnight In-Room Dining Supervisor to join our team. As a key member of our in-room dining team, you will be responsible for ensuring exceptional service delivery to our guests.

Key Responsibilities:
  • Guest Reservations: Efficiently handle guest reservations and input them into our booking system, ensuring seamless operations.
  • Luxury Communication: Demonstrate exceptional phone etiquette when interacting with guests, reflecting our high standards of luxury service.
  • Inventory Management: Effectively manage par stock and inventory to ensure smooth operations and availability of items.
  • Independent Operation: Work independently during overnight shifts, ensuring all duties are performed to the highest standard.
  • Beverage Preparation: Prepare coffee, tea, and other orders with precision and attention to detail.
  • Product Knowledge: Maintain comprehensive knowledge of food and beverage products, including plating descriptions and allergens.
  • Order Confirmation: Review and confirm that all orders are prepared according to guests' preferences and specifications.
  • Service Standards: Take In-Room Dining orders while adhering to secret shopper benchmark standards to ensure top-quality service.

About Casa Tua: Casa Tua is a luxury hospitality company dedicated to providing exceptional service and experiences to our guests. We are committed to excellence and strive to exceed our guests' expectations in every way.



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