Overnight Rooms Operations Manager

4 weeks ago


New York, New York, United States Marriott Full time

strongJob Summary/strongbrbrAs a Rooms Operations Manager, you will play a key role in supporting the successful execution of all operations in the hotel operations departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to manage staff and ensure that standards and procedures are being followed. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.brbrstrongKey Responsibilities/strongbrbr Ensure that goals are being translated to the team as they relate to guest tracking and productivity.br Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.br Assist in ensuring that the team has the capabilities to meet expectations.br Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.brbrstrongRequirements/strongbrbr High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.brORbr 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.brbrstrongWhat We Offer/strongbrbrMarriott offers a competitive hourly pay range of $31.73 to $40.38, a bonus program, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), travel discounts, pre-tax commuter benefits, and other life and work wellness benefits.



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