Patient Services Associate II

5 days ago


Gloucester City, New Jersey, United States Jefferson Health Full time
About the Role

At Jefferson Health, we are seeking a highly skilled and compassionate Patient Services Associate II to join our team. As a key member of our healthcare team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.

Key Responsibilities
  • Process patient arrivals and departures, ensuring a smooth and efficient flow of patients to examination rooms.
  • Obtain pre-certifications and pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information.
  • Interact with patients, visitors, and staff in a professional and courteous manner, providing exceptional customer service.
  • Support the delivery of the Jefferson Experience by maintaining an efficient flow of patients and escalating patient and provider concerns as appropriate.
  • Adhere to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
Requirements
  • High School Diploma or equivalent required.
  • Customer service and/or patient-facing healthcare experience preferred.
What We Offer

At Jefferson Health, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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