Patient Relations Coordinator
1 day ago
Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team is composed of top-notch gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.
Job SummaryWe are seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations Representative, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients.
Key Responsibilities- Answering and Routing Calls: Answer all incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.
- Scheduling and Confirming Appointments: Schedule, confirm, and cancel office appointments as patients call in.
- Referrals and Demographics: Work on referrals and import demographics from patient portals.
- Voicemail and Messages: Pick up voicemail messages on a daily basis.
- Benefits and Authorization: Verify patients' health plan benefits and obtain authorization, if needed.
- Patient Support: Assist patients with questions and/or concerns regarding procedures.
- Medical Records: Request medical records from doctors and hospitals.
- Prescriptions and Refills: Call-in new prescriptions and refills and obtain authorization, if necessary.
- Lab Results: Obtain lab results, including stat requests.
- Education: High school diploma or GED equivalent.
- Experience: 2+ years of medical administration experience desired.
- Language: Bilingual (English/Spanish) required.
- ECW Knowledge: ECW knowledge preferred.
We offer a comprehensive benefits package to our eligible employees, including:
- 401(k) Retirement Plan: Employer Safe Harbor Non-Elective Contributions of 3%.
- Discretionary Profit-Sharing Contributions: Up to 4%.
- Health Insurance.
- Employer Contributions to HSAs and HRAs.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Voluntary Life Insurance.
- Voluntary Disability Insurance.
- Accident Insurance.
- Hospital Indemnity Insurance.
- Critical Illness Insurance.
- Identity Theft Insurance.
- Legal Insurance.
- Paid Time Off.
- Discounts at Local Fitness Clubs.
- Discounts at AT&T.
We also participate in a program called Tickets at Work, which provides discounts on concerts, travel, movies, and more.
About Our Company CultureGastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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