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Member Services Representative

2 months ago

Johns Island, South Carolina, United States Kiawah Island Club Full time
Job Description

We are seeking a highly skilled and professional Member Services Representative to join our team at the Kiawah Island Club. As a key member of our team, you will be responsible for providing exceptional service to our members, guests, and fellow team members.

The Member Services Representative will be the first point of contact for members, potential new members, and guests, providing assistance with logistics and reservations for club events, dining facilities, transportation, and other activities. You will also be responsible for organizing data entry for membership, facilitating member and guest credentials, and assisting the Membership Director with services and orientation of new members.

To be successful in this role, you will need to have strong written and verbal communication skills, a four-year college degree in Hospitality, Communications, Marketing, Recreation, or a related field, and previous experience in hospitality, food and beverage, customer service, or private club management. You must also be able to multi-task and manage multiple systems at once, have excellent telephone and written etiquette, and be available to work 1-2 weekends a month.

Responsibilities:

  • First point of contact for members, potential new members, and guests
  • Assisting with logistics and reservations for club events, dining facilities, transportation, and other activities
  • Organizing data entry for membership, facilitating member and guest credentials, and assisting the Membership Director with services and orientation of new members
  • Providing exceptional service to members, guests, and fellow team members

Qualifications:

  • Strong written and verbal communication skills
  • Four-year college degree in Hospitality, Communications, Marketing, Recreation, or a related field
  • Previous experience in hospitality, food and beverage, customer service, or private club management
  • Ability to multi-task and manage multiple systems at once
  • Excellent telephone and written etiquette

Benefits:

  • Medical, dental, and vision insurance
  • Short-term and long-term disability insurance
  • 401(k) plan
  • Life insurance
  • Accident insurance
  • Telehealth
  • Health and dependent care spending account
  • Wellness program
  • Generous paid time off, including 12 vacation days, 6 sick days, and 9 paid holidays per year

The Kiawah Island Club is an equal opportunity employer and welcomes applications from qualified candidates. We are committed to providing a diverse and inclusive work environment and look forward to hearing from you.