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Client Relations Specialist

2 months ago

Buffalo, New York, United States SPEED Global Services Full time

Job Overview:

SPEED Global Services is seeking a dedicated Client Service Representative to enhance our team. This role is essential for maintaining strong relationships with our clients and ensuring their needs are met efficiently.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and resolving issues related to orders, shipments, and invoices.
  • Process client orders accurately and promptly.
  • Generate stock availability reports to assist clients in their purchasing decisions.
  • Prepare and manage all necessary documentation for customer orders.
  • Collaborate with the Operations Department to coordinate urgent shipping requests.
  • Follow up with internal departments to ensure compliance with service standards.
  • Verify invoices to ensure accuracy before sending to clients.
  • Provide clients with shipping and tracking information as needed.
  • Communicate client feedback to management to enhance service quality.
  • Act as a liaison between clients and the warehouse, ensuring smooth account administration.
  • Maintain organized records of all paperwork associated with client orders.
  • Keep an updated procedure manual detailing processing requirements for each account.

Qualifications:

  • High School Diploma, GED, or equivalent is required.
  • Previous experience in customer service is preferred.
  • Strong computer skills with proficiency in various systems.
  • Ability to maintain a positive and professional demeanor in all interactions.
  • Excellent written and verbal communication skills, with strong attention to detail.
  • Proficient in Microsoft Office, especially Excel and Word.

Employment Details:

  • Job Type: Full-time
  • Salary: $19 - $20 per hour
  • Benefits include health insurance, dental insurance, life insurance, 401(k) with matching, paid time off, and health savings account.
  • Schedule: Day shift, Monday to Friday.