Customer Relations Specialist

4 weeks ago


Buffalo, New York, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:

  • Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
  • Lead with empathy and a service mindset, ensuring every customer has an exceptional experience.
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

Requirements:

  • Previous experience in Customer Service or Sales preferred.
  • Ability to work Monday through Friday along with some Saturdays.
  • High School Diploma or equivalent required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

What We Offer:

  • Competitive hourly pay of USD $19.00 to $20.00.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

About Orkin:

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We are a financially stable and growing company with a strong commitment to our customers and employees.



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