Night Auditor

1 week ago


El Paso, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a detail-oriented and organized Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services during evening hours.

Key Responsibilities
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring accuracy and attention to detail
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, maintaining a high level of customer satisfaction
  • Keep accurate records of occupied rooms and guests, utilizing our hotel management system
  • Communicate pertinent guest information to designated departments, ensuring seamless service delivery
Requirements
  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests, providing exceptional service and ensuring their satisfaction
  • Strong organizational skills, with attention to detail and ability to multitask
  • Excellent written and verbal communication skills, with proficiency in our hotel management system
About Us

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We offer highly competitive salaries, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. Our policies prohibit unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws.


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