Front Desk Agent
4 months ago
Essential Duties and Responsibilities
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded, and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Required Skills and Requisites
Job Requirements
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Flexible work schedule Day Shift and Night Shift
- Two years Front Desk experience
- Knowledge of the hospitality industry
- High level of IT Proficiency
- Able to speak and understand Spanish
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Palette Hotels LLC is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
-
Front Desk Agent
1 month ago
El Paso, United States Aimbridge Hospitality Full timeAimbridge Hospitality - aloft El Paso [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent/Driver
2 months ago
El Paso, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Driver, Hospitality, Operations, Hotel
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesManage guest complaints and resolve issues...
-
Front Desk Supervisor
4 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General...
-
Front Desk Agent/ Night Auditor
4 weeks ago
El Paso, United States Highgate Hotels Full timeThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Night Auditor, Front Desk, Auditor, Night, Agent, Hotel, Retail
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States aloft El Paso Full timeJob SummaryAs a Front Desk Agent at Aloft El Paso Downtown, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesGuest Registration: Register guests,...
-
Front Desk Agent
2 months ago
El Paso, United States Staybridge El Paso Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
4 months ago
El Paso, United States aloft El Paso Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn & Suites El Paso, TX. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all...
-
Front Desk Agent
4 weeks ago
El Segundo, California, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in a fast-paced environment.Key Responsibilities:Register guests and process check-ins and check-outsProvide information and...
-
Front Desk Agent
4 weeks ago
El Segundo, California, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesRegister guests and...
-
Front Desk Associate
4 weeks ago
El Paso, Texas, United States Texas Western Hospitality Group Full timeJob Summary:As a Front Desk Agent with Texas Western Hospitality Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering guests, assigning rooms, and handling guest requests in a prompt and courteous manner.Key Responsibilities:Register guests into the hotel and assign roomsHandle...
-
Front Desk Supervisor
3 months ago
El Paso, United States Staybridge El Paso Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
4 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a smooth and efficient check-in and check-out process, and maximizing room revenue. This role requires strong communication and problem-solving skills, as well as the ability to work well under pressure.Key ResponsibilitiesAssist the Front...
-
Front Desk Agent
4 weeks ago
El Cajon, United States Excel Hotel Group Full timeJob SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes...
-
Front Desk Associate
6 months ago
El Paso, United States Gold's Gym Full timeFront Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...
-
Front Desk Representative
1 month ago
El Paso, Texas, United States HireQuest, Inc Full timeJob OverviewAs a skilled Front Desk Representative, you will be responsible for managing the front office operations of our El Paso office. Your duties will include collecting copays and deductibles, checking patients in and out, and verifying insurance coverage. You will also be responsible for maintaining accurate records and communicating effectively with...
-
Front Desk Host
4 weeks ago
El Paso, Texas, United States Dave & Buster Full timeJob Title: Front Desk/HostAbout the Role:As a Front Desk/Host at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. Your role will be to create a welcoming atmosphere, ensuring that every Guest feels valued and entertained.Key Responsibilities:Deliver exceptional Guest service, ensuring a...
