Anaplan Financial Services Lead

4 days ago


New York, New York, United States Anaplan Full time
Job Title: Senior Customer Success Business Partner

We are a team of innovators who optimize business decision-making through our leading scenario planning and analysis platform. Our customers' success is our top priority, and we achieve this through our Winning Culture.

We champion diversity of thought and ideas, behave like leaders, and have fun celebrating our wins. Supported by strategy-led, values-based, and disciplined execution principles, you'll be inspired, connected, developed, and rewarded here.

Your Role:
  • You will ensure the successful deployment, user adoption, and ongoing health of our Financial and Business Services customers and their Anaplan solutions.
  • You will act as the customer's primary point of contact, collaborating with internal teams to drive value and deliver exceptional ROI.

Estimated Salary Range: 147000-198000 USD

Responsibilities:
  • Customer Success Leadership: Own and manage a portfolio of customers to drive adoption, satisfaction, and retention.
  • Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies.
  • Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals.
  • Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilization, and business outcomes.
  • Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan's roadmap and innovation pipeline.
  • Risk Management & Problem Solving: Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence.
  • Customer Education & Enablement: Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively.


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