Patient Services Specialist 3

1 week ago

Temple, Texas, United States Baylor Scott White Health Full time
Job Summary

The Patient Services Specialist 3 plays a vital role in ensuring high-quality, patient-centered care in a physician office, clinic, or other operational area. This senior-level position handles complex tasks, assists in training staff, and serves as a backup supervisor when needed.

Key Responsibilities
  • Assists in the hiring process and serves as a peer interviewer.
  • Performs patient relations, check-in or check-out, scheduling, insurance verification, and answers phones.
  • Serves as an expert in handling complex tasks and responding to escalated issues.
  • Participates in process improvements initiatives, facilitates or leads team meetings, and attends huddles.
  • Mentors and trains staff in processes and procedures.
  • Provides training on applications, website, and other resource access.
  • Serves as backup to supervisor in their absence, as required.
  • Monitors team members' participation and ensures training is utilized and additional training is needed.
Requirements
  • Excellent listening, interpersonal, and communication skills, with professional telephone etiquette.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation.
  • Skilled in the use of personal computers and related software applications.
  • Ability to analyze unpaid third-party claims and delinquent accounts.
  • Ability to mentor and train staff.
Benefits

Our competitive benefits package includes:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications
  • EDUCATION - Diploma/GED Equivalent.
  • EXPERIENCE - 2 Years of Experience.

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