Access Services Representative 3

7 days ago


Temple, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Access Services Representative 3 plays a vital role in ensuring seamless patient registration and financial clearance processes. This position requires strong communication and problem-solving skills to effectively interact with patients, families, and healthcare teams.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Verify patient eligibility for insurance coverage and calculate patient liability due according to financial clearance policies.
  • Establish patient liability and advise patients of deposit requirements per policy.
  • Negotiate payment arrangements with patients where necessary per policy.
  • Assist patients to nursing units by providing directions, personal escort, and/or medical mobility assistance when applicable.
  • Adhere to compliance with regard to order validation, cash policy requirements, Government Payor requirements, and patient safety requirements for appropriate patient identification.
Requirements
  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven ability to problem-solve, perform critical thinking.
  • Proven to have good listening and communication skills, and professional telephone etiquette.
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment.
  • Excellent data entry, numeric, typing, and computer navigational skills.


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