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IT Support Specialist

2 months ago

Weldon Spring Heights, Missouri, United States Velocity Enterprises Full time

About Velocity Enterprises

We take a holistic approach to customer IT, focusing on solutions that meet their needs. Our company values a wide range of customizable products and services, as well as transparent, equal-level consulting. We strive to understand what drives and motivates our customers, designing IT that is tailored to their requirements.

What We Offer

  • A permanent employment contract with opportunities for growth and development
  • Modern facilities and equipment to support your work
  • Flexible working hours and the possibility of remote work by team agreement
  • Attractive training opportunities to enhance your skills and knowledge
  • The chance to work on own projects and contribute to the company's success
  • Regular company events and team-building activities
  • Leasing of a bicycle possible for a healthy and sustainable commute
  • Short decision-making processes to ensure prompt action and results
  • Ideal transport connections to make commuting easy and convenient
  • Coffee, tea, and water available for free to keep you energized and focused

What You Can Expect

  • You will support and assist our customers remotely over the phone or directly on site
  • You will handle support requests from our customers in a timely and effective manner
  • You will administer tasks in our ticket system to ensure efficient issue resolution
  • You will find the best solutions for our customers, meeting their needs and exceeding their expectations

What You Should Bring

  • Excellent communication and problem-solving skills to effectively support our customers
  • A strong understanding of IT systems and technologies to provide expert support
  • The ability to work independently and as part of a team to achieve common goals
  • A customer-centric approach to ensure that our customers receive the best possible service