Customer Service Lead

2 weeks ago


Prince Frederick, Maryland, United States MOD Pizza Full time
About MOD Pizza

MOD Pizza is a fast-growing restaurant chain that is passionate about serving high-quality pizzas and salads in a welcoming and inclusive environment. We believe in creating a workplace culture that is supportive, empowering, and fun.

Job Summary

We are seeking a skilled and motivated Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for providing exceptional customer service, leading by example, and ensuring that our customers have an outstanding experience at MOD Pizza.

Key Responsibilities
  • Provide exceptional customer service and ensure that customers have an outstanding experience at MOD Pizza
  • Lead by example and demonstrate MOD Pizza's values and behaviors
  • Coach and train team members to provide exceptional customer service
  • Partner with the General Manager to engage with the community and promote MOD Pizza's brand
  • Stay calm and focused in busy restaurant operations
Requirements
  • Minimum of 1 year of customer service or restaurant leadership experience
  • Experience successfully leading, coaching, training, and motivating front-line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
What We Offer

At MOD Pizza, we offer a competitive salary, benefits, and opportunities for career growth and development. We are committed to creating a workplace culture that is supportive, empowering, and fun.



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