Service Dispatcher

3 weeks ago


Prince Frederick, Maryland, United States Calvert Controls Full time
Job Overview

Calvert Controls is seeking a highly skilled Service Dispatcher to join our operations team. As a critical player in our organization, this role is responsible for engaging with customers and technicians to provide exceptional service.

Key Responsibilities
  • Support the operations team by answering customer inquiries and dispatching service technicians
  • Accurately create work orders for customers and organize notes and records in the dispatch screen
  • Interact with service technicians daily and generate and review field purchase orders
  • Answer high volumes of calls, listening intently to customer information and assessing and prioritizing calls according to urgency
  • Analyze data from previous work orders and help locate and generate leads for new jobs
  • Follow up with clients to ensure satisfaction with services and determine the quickest ways to answer customer questions
  • Escalate queries and concerns, troubleshoot common issues, and follow up on the status of parts with vendors and customers
  • Ensure all customer information is updated and accurate
Requirements
  • High school diploma or GED certificate required
  • Flexibility to work productively solo and as a team member
  • Ability to work under stress and remain calm during rapidly changing circumstances
  • Strong work ethic and eagerness to learn
  • Ability to relay information accurately in a fast-paced environment
  • Problem-solving skills and willingness to collaborate
  • Experience in a similar role
  • Strong organizational, multitasking, and communication skills
  • Computer proficiency and experience using Microsoft Outlook and Office
Work Environment

This position works in a typical office environment with a moderate to fast-paced noise level. Some weekend on-call hours will be expected and required.

Benefits
  • Competitive compensation package with a base salary and benefits
  • Employer-paid medical, dental, and vision insurance
  • 401K with employer contributions
  • PTO and paid holidays
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid life insurance
  • Training classes and more

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