Service Agreement Coordinator

3 weeks ago


Prince Frederick, Maryland, United States Calvert Controls Full time
Job Description

Join Calvert Controls as a Service Agreement Coordinator and be a part of a dynamic team that delivers exceptional customer experiences.

Key Responsibilities:

  • Coordinate and schedule service agreements to ensure timely delivery and customer satisfaction.
  • Manage key customer relationships to deliver a best-in-class customer experience.
  • Act as a customer advocate, capturing feedback and implementing improvements.
  • Ensure prompt and knowledgeable responses to service agreement-related service calls and emails.
  • Continuously look for opportunities to enhance service delivery and improve processes.
  • Communicate effectively with internal and external customers.
  • Audit, maintain, and enter service agreements in Build Ops.
  • Order materials with extensive lead times.
  • Review and report gross margins on all service agreements.
  • Send renewal letters to customers.
  • Cross-sell services and products.

Work Environment:

This position works in a typical office environment with moderate noise levels. The role requires multitasking and some weekend on-call hours may be expected.

Benefits:

  • Competitive base salary and benefits package.
  • Employer-paid medical, dental, and vision insurance.
  • 401K with employer contributions.
  • PTO and paid holidays.
  • Employer-paid short-term and long-term disability insurance.
  • Employer-paid life insurance.
  • Training classes and professional development opportunities.


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