Customer Service Lead

4 weeks ago


Hampton, Virginia, United States MOD Pizza Full time

About MOD Pizza

MOD Pizza is a fast-growing restaurant chain that is dedicated to serving high-quality pizzas in a welcoming and inclusive environment. We believe in creating a world that works for and includes everyone, and we're looking for talented individuals to join our team as Customer Service Leads.

Job Summary

The Customer Service Lead will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. This role will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant

Requirements

  • Minimum of 1 year of customer service or restaurant leadership experience
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old

About MOD

At MOD, we believe in creating a world that works for and includes everyone. We're a fair chance employer and we're committed to diversity, equity, and inclusion in all aspects of our business. If you're passionate about serving others and creating a positive experience for our guests, we'd love to hear from you.



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