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Customer Service and Sales Representative

4 weeks ago

Hampton, Virginia, United States ProSol Full time

A dynamic team at ProSol serves the Virginia Beach community with exceptional service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement guides our leadership team. We need our team to innovate and lead our industry. That is what we do daily for our clients and customers.

Our Verizon CSR works with the Customer Service and Sales team. They will be accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins.

  • Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
  • Answering questions regarding order status, payment, product, promotions, and technical problems related to the customer experience
  • Displaying active listening skills, perceiving emotional awareness under challenging situations, and empathizing with customers to enhance an overall positive experience
  • Gaining product and service knowledge by attending client meetings related to technology, sales promotions, and product updates
  • Developing strong leadership and interpersonal skills
  • Driving sales through promotional campaigns

What We Are Looking For:

  • Bachelor's degree in business, marketing, or similar concentrations
  • A consistent overachiever with a drive for perfection
  • Must be able to work full-time hours and have weekend availability
  • Able to travel at least 1 or 2 weeks outside of the home branch for learning and networking purposes
  • Patience, empathy, and passion for people
  • Confidence and public speaking skills
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