Food Service Supervisor

2 weeks ago


New York, New York, United States Compass Group Careers Full time
Job Overview

Position Title: Restaurant Manager

Compensation: $75,000 - $80,000

Reports To: Senior Management

About Us: Join Compass Group, a leader in the dining and event catering industry, renowned for providing exceptional service to prestigious venues.

Role Summary

As a Restaurant Manager, you will oversee the seamless execution of dining services. Your primary responsibility will be to uphold the Standards of Excellence established by our organization and ensure that client expectations are consistently met. This role entails managing and supervising the entire front-of-house team.

Key Responsibilities:
  • Recruit, train, and mentor all front-of-house staff in fine dining service protocols.
  • Deliver knowledgeable and attentive wine service, including expert pairing recommendations.
  • Oversee scheduling, payroll, and administrative tasks to maintain food and beverage cost controls.
  • Conduct daily pre-shift and departmental meetings to ensure team alignment.
  • Maintain open communication with all departments to meet customer service requirements.
  • Create daily seating arrangements and station assignments, coordinating with support staff.
  • Manage reservation systems to accommodate business needs effectively.
  • Assign side work and ensure completion by wait staff.
  • Ensure the highest level of service to clients and guests, fostering satisfaction.
  • Maintain cleanliness and presentation standards in the dining area.
  • Address and resolve client and guest complaints promptly and professionally.
Preferred Qualifications:
  • Bachelor's Degree in Hospitality Management or equivalent fine dining experience.
  • Six to eight years of experience in upscale dining, with a minimum of three years in a management role.
  • Proven expertise in wine service, including knowledge of varietals and service techniques.
  • Experience with cash handling and reconciliation of financial transactions.
  • Ability to hire, develop, and mentor team members effectively.
  • Capability to plan and execute special events and promotions.
  • Strong budgeting and expenditure tracking skills.
  • Excellent communication skills, both written and verbal.
  • In-depth knowledge of customer service principles and current dining standards.
  • Ability to maintain composure and focus under pressure.
  • Proficiency in Microsoft Office programs and reservation systems.
  • Commitment to the highest standards of integrity and professionalism.
Benefits:

Compass Group offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plans
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Programs
  • Flexible Spending Accounts (FSAs)

Join us at Compass Group and be part of a team that values excellence and integrity.



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