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Food Service Team Supervisor

2 months ago

New York, New York, United States Wildlife Conservation Society Full time

Job Overview

Department:
Restaurant Services

Employment Type:
Restaurants Team Lead

Status:
Non-Exempt

Grade Level:
Hourly

Compensation:
$17.50/hour (Experience Depending)

Reports To:
Seasonal Supervisors, Managers, and Full-Time Management Staff

Schedule:
Must be available throughout the end of the year

Hours: 8:00 AM - 6:00 PM, subject to change based on weather and guest attendance; schedule may vary during the spring and summer.

Hours may change on short notice depending on weather conditions and business needs.

Key Responsibilities

  • Prepare and dismantle workstations.
  • Ensure cleanliness and sanitation of work areas, including waste disposal and general tidiness.
  • Adhere to health department protocols and guidelines.
  • Possess knowledge of food products, including identification and acceptable quality standards.
  • Maintain health department standards consistently and participate in inspections.
  • Rotate and update food storage containers as necessary.
  • May involve food preparation according to established recipes and protocols, including operating food preparation equipment.
  • Ensure appropriate portion sizes to manage food costs effectively.
  • Assist in various production areas as required.
  • Handle cash transactions, including operating the POS system.
  • Lead Cashier duties - process returns, exchanges, and assist guests with inquiries.
  • Provide general customer service.
  • Guide the team towards operational goals and projects.

Additional Responsibilities

  • Follow daily/weekly/monthly cleaning schedules as directed by management.
  • Ensure all work areas are organized, clean, and safe.
  • Deliver consistent quality across the menu and ensure proper preparation and storage of products.
  • Complete any reasonable requests or tasks assigned by management.
  • Collaborate with campus partners.
  • Establish and maintain cooperative working relationships with all staff members.
  • Maintain a general understanding of park attractions and amenities to provide exceptional customer service.
  • Comply with all organizational rules and regulations.

Maintenance Duties

  • Clear debris and empty trash bins from dining and public areas.
  • Ensure general sanitation of restaurant grounds.
  • Conduct deep cleaning of equipment, walls, floors, and ceilings as assigned.
  • Operate lightweight grounds equipment as needed (e.g., pressure washer, leaf blower).
  • Adhere to cleanliness, food handling, and storage procedures as per local, state, and federal regulations.

Benefits of Working with Us:

  • Free employee access to multiple parks, allowing interaction with diverse wildlife and engagement with like-minded individuals.
  • Complimentary parking.
  • Complimentary guest park tickets after a designated period.
  • Company-provided uniforms.
  • Discounts on merchandise, food purchases, memberships, and daily complimentary meals.
  • Training for Serve Safe Certification and reimbursement for Food Handler Certification.
  • Access to online learning and tuition discounts.
  • Earned paid sick time.
  • Employee assistance program.
  • Free banking services.

Qualifications

Required Skills

  • Ability to stand for extended periods.
  • Strong interpersonal skills and capacity to work in a team-oriented environment.
  • Excellent customer service abilities.
  • Capability to thrive in a fast-paced setting.
  • Must frequently lift and transport hot food items.
  • Minimum of 2 years of experience in a leadership role or in a fast-paced food service environment.
  • Previous experience with POS systems.
  • NYC Food Handlers Certificate preferred, but not mandatory. Must be willing to obtain it within the initial employment period.
Ability to work safely in environments with heat and steam.

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