Automotive Customer Engagement Specialist

1 week ago


Marlton, New Jersey, United States Elkins Chevrolet LLC Full time
Job Overview

Elkins Chevrolet LLC, established in 1991, is committed to a family-oriented approach within the automotive sector. We take pride in our legacy of outstanding customer service and employee satisfaction, all while upholding high ethical standards. Our goal is to foster growth in the automotive industry through a unique company culture that emphasizes the recruitment and retention of exceptional talent.

Position Summary

We are seeking a dedicated Automotive Customer Engagement Specialist who possesses remarkable customer service abilities. The ideal candidate will be self-driven, adept at managing multiple tasks, eager to achieve financial success, and open to personal and professional development.

Key Responsibilities

  • Respond to incoming calls with professionalism and courtesy.
  • Initiate outbound calls aimed at scheduling service appointments.
  • Maintain a positive and engaging demeanor to encourage customer service utilization.
  • Achieve a strong ratio of calls to appointments to maximize earning potential through bonuses.
  • Participate in and complete required quarterly training as per manufacturer guidelines.
  • Communicate effectively and clearly with customers.
  • Adhere to high ethical standards in all interactions.

Qualifications

  • Must be at least 18 years of age and possess a valid driver's license.
  • High School Diploma or equivalent, with vocational/technical training preferred.
  • Strong commitment to delivering excellent customer service.
  • Ability to maintain high productivity levels while ensuring quality work.
  • Exceptional verbal and written communication skills.
  • Ability to thrive in a dynamic team environment.
  • Capability to comprehend manufacturer specifications and comply with documentation requirements.
  • Availability to work specified hours including evenings and weekends.

We provide opportunities for career advancement for those with talent, energy, and a drive to succeed. Our compensation package is competitive, including comprehensive benefits such as medical, dental, vision, 401K, personal days, sick leave, and paid vacation.



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