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Customer Service Representative

2 months ago

Marlton, New Jersey, United States Burns Buick GMC Hyundai Genesis Full time
Position Overview:

We are seeking a dedicated Cashier/Receptionist with outstanding customer service abilities to engage with clients both face-to-face and over the phone at our bustling dealership.

Key Responsibilities:

  • Manage and route incoming calls on a multi-line phone system with a professional attitude.
  • Offer essential information to customers with general inquiries.
  • Prepare sales and service documentation for the accounting team.
  • Organize and maintain invoices through various filing methods.
  • Make outgoing calls to inform customers about the status of their Motor Vehicle services.
  • Calculate customer bills and process payments using the dealership's software.
  • Address customer complaints with professionalism and composure.

Qualifications:

  • Excellent verbal communication skills with a keen attention to detail.
  • Ability to handle multiple tasks in a dynamic environment.
  • Strong organizational capabilities.
  • Previous experience in a dealership or retail receptionist role is preferred.
  • Professional appearance and demeanor.
  • Friendly and positive attitude.

Work Schedule:

Shifts available include: Full-time upon request, with hours ranging from 10:00 AM to 7:00 PM, 4:00 PM to 8:00 PM, and weekday shifts from 8:30 AM to 5:00 PM. Closed on Sundays. Scheduling is conducted on a monthly basis.