Senior Engineering Manager

18 hours ago

Los Angeles, California, United States Pragma Platform Full time
About Pragma Platform

Pragma Platform is a leading provider of backend game engine solutions, empowering game studios to launch live-service games. Our mission is to create a vibrant online community by offering a platform of services and tools that enable game studios to succeed.

Job Description

We are seeking a seasoned Professional Services Engineering Manager to lead our Professional Services Organization. As a key member of our team, you will have a significant impact on how game studios build their games by providing expert technical guidance and shaping the success of our professional services team.

In this role, you will manage teams of engineers, oversee complex projects, and partner with leadership to create and scale a world-class services practice. You will work directly with external studios, offering strategic insights and technical support to help them build and launch their games using the Pragma Platform.

Responsibilities
  • Build and lead the Professional Services team, providing coaching and professional development
  • Participate in consulting projects as a senior resource (Engagement Manager, Project Manager)
  • Manage resource planning, cross-company visibility, and profitability for professional services through direct project management and for monitoring projects under your team's responsibility
  • Collaborate with the sales team to scope projects, provide thought leadership, and engage with potential clients
  • Monitor and message internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance
  • Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines, and achieve 100% client satisfaction
  • Gather feedback and best practices from client engagements to improve and refine Pragma's Service Offerings
  • Significant experience in solution design, gaming technologies, and best practices that provide optimal solutions to clients
Qualifications
  • Technical expertise in game development
  • 4+ years of experience in client services, consulting, or professional services, preferably in the gaming industry
  • Demonstrated experience managing a team in a project or professional services environment, with a track record of delivery results
  • Prior experience managing staff in a project or professional services environment
Benefits
  • A remote-first work environment with semi-annual in-person meetups
  • Competitive pay
  • 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
  • 401(k) retirement plan with company match
  • Flexible vacation
  • Remote-friendly perks
  • Paid family care leaves
  • Long-term and short-term disability

Pragma Platform is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation Range: $140K - $200K

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