Guest Services Representative

1 week ago


Allentown, Pennsylvania, United States Gulph Creek Hotels Full time
Job Overview

Position: Front Desk Agent - Full Time

Compensation: $15 per hour

Availability: Combination of first, mid, and second shifts, including weekends. Open availability is essential.

Note: Must successfully complete a criminal background check.

Benefits:

  • Complimentary and secure city garage parking
  • Paid time off available during the first year
  • Discounted room rates from day one

Key Responsibilities

As a Front Desk Agent, you will:

  1. Welcome guests and efficiently manage check-in procedures to ensure satisfaction and room assignments as requested.
  2. Facilitate guest departures by accurately processing check-out procedures and closing accounts.
  3. Handle cash transactions responsibly, ensuring accurate postings of charges and maintaining hotel records.
  4. Respond to inquiries and accept reservations both in person and via phone, effectively communicating hotel rates and utilizing suggestive selling techniques.
  5. Maintain strong customer relations by staying informed about in-house and local events to provide knowledgeable responses.
  6. Operate PBX equipment to manage incoming and outgoing calls, including scheduling wake-up calls and paging guests.
  7. Process guest mail, messages, and faxes to ensure timely delivery.
  8. Assist colleagues and other departments to enhance overall hotel performance.

Qualifications

Knowledge: High school diploma or equivalent; familiarity with cash handling procedures and computerized systems is required.

Skills: Proficiency in computer usage; ability to read and interpret written communications.

Abilities: Strong organizational skills, attention to detail, and the capacity to manage multiple tasks simultaneously.

Work Environment: This position requires prolonged standing indoors.

Job Type: Full-time

Schedule: Day and evening shifts available.

Benefits Include:

  • 401(k) matching
  • Dental and health insurance
  • Employee discounts
  • Vision insurance


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