Guest Services Representative
1 week ago
Position: Front Desk Agent - Full Time
Compensation: $15 per hour
Availability: Combination of first, mid, and second shifts, including weekends. Open availability is essential.
Note: Must successfully complete a criminal background check.
Benefits:
- Complimentary and secure city garage parking
- Paid time off available during the first year
- Discounted room rates from day one
Key Responsibilities
As a Front Desk Agent, you will:
- Welcome guests and efficiently manage check-in procedures to ensure satisfaction and room assignments as requested.
- Facilitate guest departures by accurately processing check-out procedures and closing accounts.
- Handle cash transactions responsibly, ensuring accurate postings of charges and maintaining hotel records.
- Respond to inquiries and accept reservations both in person and via phone, effectively communicating hotel rates and utilizing suggestive selling techniques.
- Maintain strong customer relations by staying informed about in-house and local events to provide knowledgeable responses.
- Operate PBX equipment to manage incoming and outgoing calls, including scheduling wake-up calls and paging guests.
- Process guest mail, messages, and faxes to ensure timely delivery.
- Assist colleagues and other departments to enhance overall hotel performance.
Qualifications
Knowledge: High school diploma or equivalent; familiarity with cash handling procedures and computerized systems is required.
Skills: Proficiency in computer usage; ability to read and interpret written communications.
Abilities: Strong organizational skills, attention to detail, and the capacity to manage multiple tasks simultaneously.
Work Environment: This position requires prolonged standing indoors.
Job Type: Full-time
Schedule: Day and evening shifts available.
Benefits Include:
- 401(k) matching
- Dental and health insurance
- Employee discounts
- Vision insurance
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