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Guest Services Associate

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Allentown, Pennsylvania, United States Hilton Garden Inn Allentown Bethlehem Airport Full time

Hilton Garden Inn Allentown Bethlehem Airport is seeking a dedicated and enthusiastic individual to join our team as a Front Desk Representative.

In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will encompass a variety of tasks, all aimed at creating a positive and memorable experience for every visitor.

What We Offer:
  • Competitive compensation within the range of $17-$20 per hour, commensurate with experience.
  • Full-time employment opportunities with flexible scheduling options.
  • The chance to work in a dynamic and rewarding environment at an award-winning hotel brand.
Responsibilities:
  • Warmly greet and check in guests, providing them with all necessary information about our facilities and services.
  • Process guest check-outs efficiently and accurately.
  • Answer incoming calls promptly and professionally, addressing guest inquiries and requests.
  • Manage reservations and assist guests with booking accommodations.
  • Maintain accurate records of guest transactions and ensure daily balancing procedures are completed.
  • Proactively address guest needs and concerns, striving to exceed their expectations.
Skills and Qualifications:
  • A genuine passion for providing exceptional customer service.
  • Strong attention to detail and accuracy in handling transactions.
  • Excellent communication and interpersonal skills.
  • Proficiency with computer systems and reservation software.
  • Ability to work independently and as part of a team.
  • A reliable and punctual individual with a strong work ethic.

If you possess the qualities outlined above and are eager to contribute to our success, we encourage you to apply.