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Customer Service Representative

2 months ago

Allentown, Pennsylvania, United States iQor Full time

Job Summary:

We are seeking a skilled and professional Customer Service Representative to join our team at iQor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. You will be the face of our company, and your goal will be to create a positive experience for each caller.

Key Responsibilities:

  • Answer inbound calls and greet customers with a professional and friendly demeanor.
  • Place outbound calls and communicate with customers in a clear and concise manner.
  • Build lasting relationships with clients, customers, and other team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver exceptional customer service through effective and timely resolution of various customer inquiries and concerns.

Requirements:

  • Experience with customer service in a call center environment.
  • Ability to be empathetic and compassionate.
  • Ability to work in a fast-paced digital environment.
  • Must have ability to work independently and in a team environment.
  • Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

About iQor:

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. We partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.