Service Support Representative

1 week ago


Allentown, Pennsylvania, United States European Wax Center Full time

European Wax Center is seeking a dedicated guest service associate to enhance our expanding team.
Key Responsibilities of a Guest Service Associate

  • Assists clients by delivering comprehensive service and product information.
  • Addresses and resolves service and product inquiries.
  • Promotes additional packages and products.
  • Ensures client satisfaction and a positive experience.
Guest Service Associate Job Overview

We are in search of a skilled and experienced guest service associate who consistently excels in their role and contributes to the overall quality of our customer service.

The guest service associate serves as the primary point of contact for clients, highlighting the significance of this role and the commitment required.

Exceptional customer service is vital for fostering trust with clients; therefore, our ideal candidate must possess outstanding organizational and communication abilities.

The ideal candidate we envision is innovative, organized, and proficient in managing client adjustments and financial records.

By assessing client needs and gathering relevant information, our guest service associate will recommend potential services and products to management, thereby contributing to team success.
Responsibilities of a Guest Service Associate
  • Responds to service and product inquiries to engage potential clients.
  • Suggests additional services and products based on available information.
  • Records client information to establish accounts.
  • Updates client account details.
  • Maintains accurate client records.
  • Addresses service and product issues.
  • Clarifies client concerns.
  • Identifies the root cause of issues.
  • Provides appropriate solutions in line with company policy.
  • Possesses the ability to promote packages and products effectively.
Guest Service Associate Job Qualifications
  • Ability to multitask
  • Strong analytical skills
  • Sales experience
  • Conflict resolution skills
  • Effective phone communication
  • Active listening
  • Documentation proficiency
  • Market awareness
  • Problem-solving capabilities
  • Focus on quality
  • Excellent communication skills
  • Product knowledge
  • Customer service expertise


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