Technical Support Technician

2 days ago


New York, New York, United States City of New York Full time
About the Job: Technical Support Technician

We are seeking a skilled technical support technician to join our team at the City of New York. In this role, you will provide technical support to our end-users, troubleshoot hardware and software issues, and configure computer systems to ensure optimal performance.

**Job Summary**
This position is located in Sullivan County, New York, approximately 107 miles northwest of New York City. We are seeking an IT technical support technician whose working knowledge of computer hardware, software, and networking experience allows them the diversity of managing day-to-day operations whether onsite or remote DEP sites under supervision with moderate latitude for independent action and independent judgment.

**Responsibilities**
- Provide technical support to end-users via phone, email, and in-person meetings
- Troubleshoot hardware and software issues using diagnostic tools and technical documentation
- Configure computer systems, including installing applications, updating software, and setting up mobile devices
- Manage Active Directory, SCCM, and other IT systems to ensure data security and integrity

**Requirements**
- Bachelor's degree in Computer Science or related field, or equivalent experience
- 1 year of full-time experience in computer systems development, analysis, or maintenance
- Strong knowledge of computer hardware, software, and networking principles
- Excellent communication and problem-solving skills

**Salary:** $60,000 - $80,000 per year (depending on experience)

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.

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