IT Support Specialist

2 hours ago


Marietta, Georgia, United States City of Marietta, GA Full time
Job Title: Service Desk Technician

Job Summary:
We are seeking a highly skilled Service Desk Technician to join our team at the City of Marietta, GA. As a Service Desk Technician, you will be responsible for providing technical assistance and support to our employees and customers. You will be the first point of contact for IT-related issues and will work closely with our Service Desk Manager and PC Specialist to resolve problems efficiently.

Key Responsibilities:
  • Maintain computer hardware and software in a wide-area-networked environment.
  • Provide technical assistance and support to employees and customers.
  • Install, test, and troubleshoot hardware and software.
  • Provide in-house training to staff and employees.
  • Establish and maintain positive, professional relationships with vendors, peers, and employees.
  • Function as an integral part of the IT Service Desk support function.
  • Perform other duties as assigned by the IT Director or Service Desk Manager.

Requirements:
  • Graduation from an accredited technical school or college/university with either an Associate or Bachelor degree in computer science, or an equivalent combination of education and experience.
  • Thorough knowledge of PC computer hardware and software.
  • Ability to analyze problems and find applicable solutions.
  • Ability to communicate effectively with users and other IT employees.
  • Ability to comprehend, interpret, and successfully utilize information in various computer manuals.
  • Ability to establish and maintain professional working relationships in a positive manner.

Preferred Qualifications:
  • Bachelor's degree in computer science.
  • A+ certification.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Valid Georgia driver's license and a satisfactory seven-year driving history.

Disclaimer:
Successful candidates are required to submit to drug screen & background inquiry, including fingerprint check.
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