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E-Commerce Operations Lead

2 months ago

Daleville, Alabama, United States Kroger Full time

Position Summary:

Lead and manage the day-to-day operations of our online shopping department to achieve sales targets, goals, and budget objectives. Develop and mentor your team to deliver exceptional customer experiences and drive business success.

Essential Job Functions:

  • Ensure a seamless and enjoyable online shopping experience for our customers by maintaining high standards of product availability, freshness, and order accuracy.
  • Recruit, hire, and onboard talented individuals to join our e-Commerce team.
  • Develop and manage schedules to meet the demands of our online orders while adhering to company guidelines.
  • Provide ongoing training and development opportunities for your team members, ensuring they are equipped to meet productivity standards and achieve their goals.
  • Maintain a safe and compliant work environment by enforcing local, state, and federal regulations, as well as food safety protocols.
  • Train associates on all aspects of order fulfillment and customer service within the online shopping department.
  • Collaborate with your team to implement e-Commerce initiatives that drive growth and enhance the customer experience.
  • Track and analyze key performance indicators (KPIs) such as sales, customer satisfaction, and operational efficiency.
  • Stay informed about industry trends and competitive landscape to identify opportunities for improvement.
  • Ensure orders are filled accurately and efficiently, utilizing best practices for substitutions when necessary.
  • Streamline order processing, product retrieval, checkout, and delivery procedures.
  • Communicate inventory issues promptly to relevant departments to ensure timely resolution.
  • Troubleshoot equipment and technology issues within the e-Commerce department.
  • Provide feedback to management on the effectiveness of operational plans and programs.
  • Monitor departmental expenses and implement cost-saving measures.
  • Ensure preventative maintenance is conducted regularly on all equipment.
  • Supervise and coach your team members, providing regular performance feedback and conducting performance reviews.