Membership Representative

2 months ago

Daleville, United States YMCA of Virginia's Blue Ridge Full time
Description

ESSENTIAL FUNCTIONS:
  • This position delivers excellent service to all members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
  • Conducts interviews and/or tours responsive to the needs of prospective members.
  • Responsible for membership sales, renewals, and prospect follow up as directed.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • This position is responsible for interacting with other departments of the YMCA to ensure member satisfaction.
QUALIFICATIONS:
  • YMCA Paid Certifications required within 30 days of hire: CPR/AED, and First Aid
  • Excellent interpersonal and problem-solving skills
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Previous customer service, sales or related experiencepreferred but not required
  • Must be able to work flexible hours including evening, weekends, and holidays
  • Requires a person of maturity and good judgment, who can operate with minimum guidance from the Membership Director or Coordinator
  • Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operations
  • Requires effective team-building and team-leadership skills
  • Must maintain cooperative, functional relationships withpeers
  • Must maintain positive, energetic attitude toward YMCA work, goals, and values


WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Basic knowledge of Microsoft Office and Excel applications
  • Walk, stand, kneel, and stoop
  • Maintain continuous operations requiring attention to detail and multi-tasking
  • Must be able to lift, pull and move up to 50 pounds
  • Must be able to stand or sit for long periods of time
  • Must be physically able to successfully complete required certifications

BACKGROUND CHECKS:

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They include criminal background, reference checks, E-Verify and a drug test.

The YMCA of Virginia's Blue Ridge is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability, or veteran status.

If you value a culture of excellence, transparency, servant leadership, and accountability, please apply at ymcavbr.org.

  • Membership Engagement Specialist

    3 weeks ago

    Daleville, Virginia, United States YMCA of Virginia's Blue Ridge Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Representative. In this role, you will be responsible for delivering exceptional service to our members, guests, and program participants, contributing to member retention and growth.Key ResponsibilitiesProvide excellent customer service to members,...

  • Licensed Insurance Customer Service Representative

    2 weeks ago

    Daleville, Virginia, United States John Alderson Inc Full time

    bJob Description/bbrpAt John Alderson Inc, we're seeking a skilled Licensed Insurance Customer Service Agent to join our team. As a key member of our customer service-focused company, you'll be responsible for providing top-notch service to our clients, ensuring their needs are met, and building lasting relationships./ppThis Personal Lines Insurance position...