Hospitality Sales Coordinator

2 months ago

Ballwin, Missouri, United States Schahet Hotels Full time
About the Role

We are seeking a highly motivated and organized Sales Coordinator to join our team at Schahet Hotels. As a Sales Coordinator, you will play a critical role in supporting the Director of Sales, Guest Service Manager, and General Manager in achieving our sales goals.

Key Responsibilities
  • Assist in maintaining and implementing the marketing plan, communicating daily activities and leads to the Director of Sales/General Manager.
  • Administer inside direct sales and strategies, communicating leads to the Director of Sales/General Manager.
  • Coordinate blitzes, including communication with new prospects.
  • Have thorough knowledge of Front Desk operations and assist by working shifts as needed.
  • Regularly meet with the Director of Sales/General Manager to communicate and discuss sales activities.
  • Administer group events, including greeting all groups and individual tours, and placing welcome baskets in group contacts' rooms.
  • Back up Guest Services by direct involvement in Front Desk Operations.
  • Offer ideas, suggestions, and procedures for creating and maintaining Guest Satisfaction for all guests, with a focus on LNR and Group arrivals.
  • Attend any and all meetings involving discussion about Group or LNR as required by the Director of Sales or General Manager.
Requirements
  • Problem-solving skills to identify and resolve problems in a timely manner.
  • Excellent customer service skills to manage difficult or emotional customer situations.
  • Interpersonal skills to maintain confidentiality.
  • Strong oral and written communication skills to respond well to questions and demonstrate group presentation skills.
  • Ability to work effectively in a team environment to contribute to building a positive team spirit.
  • Organizational skills to prioritize and plan work activities.
  • Professionalism to treat others with respect and consideration regardless of their status or position.
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups.
Working Conditions

The Sales Coordinator will work in a well-organized environment, independently or as part of a team. The ideal candidate will maintain a professional image, positive attitude, and adhere to the Schahet Hotels values of Respect, Integrity, Service, and Excitement at all times.

This is a full-time position that requires the ability to work long hours when necessary to reach goals. The Sales Coordinator will be responsible for meeting top-line revenue in designated segments and will be expected to communicate effectively with the Director of Sales/General Manager, VP of Sales & Marketing, fellow associates, and clients.

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