Store Operations Manager
4 weeks ago
At Gregorys Coffee, we're seeking a highly skilled and motivated Store Leader to oversee the day-to-day operations of one of our locations. As a Store Leader, you will be responsible for ensuring our high standards of quality, service, and cleanliness are consistently met. This includes managing financial performance, HR concerns, and operational issues that arise in your assigned store.
Key Responsibilities:
- People Development: Ensure new hires are properly onboarded and acclimated to operational, service, and knowledge functions. Conduct evaluations and thorough observations to ensure teams are upholding our high standards. Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge.
- Operational Standards: Ensure all existing operational and menu standards are being executed as planned. Train team on new menu and operational roll outs. Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time.
- Service Standards: Work side by side with your team to lead by example in giving 5-star service. Coach team to have a guest-first mentality at all times. Proactively manage customer concerns/issues and coach teams on how to do the same.
- Facilities & Maintenance: Proactively clean, service, and maintain all equipment in your store. Hold monthly meetings with an agenda and clear deep cleaning tasks to be accomplished.
- HR Management: Ensure you and your team are compliant with employee labor laws. Proactively manage employee issues by having regular one on one conversations with every employee on your team.
- Financial Performance: Closely manage your store's controllable profit areas: sales, labor, and COGS. Work closely with your team to build customer relationships and seek out revenue drivers outside of the 4-walls of the store.
Additional Expectations:
- This is a hands-on role and a Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success.
- There is no set schedule for this role. A Store Leader is expected to use their best judgment to actively be in their store based on the needs of the business and the development of their people.
- Regular communication with your assigned DL or Multi Unit is expected to keep him/her aware of the state of your business and proactive solutions you are providing.
- Actively embody the 12 Leadership Principles and live them out each and every day with your teams.
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