Customer Service Supervisor
7 days ago
Rotech Healthcare Inc. is a national leader in providing high-quality medical products and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support.
Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team. In this role, you will be responsible for overseeing and participating in customer service activities to ensure that all Rotech protocols are followed and maintained. You will also be responsible for monitoring related information intake for patients, referral sources, and third-party payers.
Key Responsibilities- Assist in resolving patient equipment problems and ensuring timely resolution.
- Assist in securing necessary billing documents and annual oxygen orders on a regular basis.
- Comply with all applicable company policies, procedures, and patient protocols.
- Comply with all current government/state regulations and professional standards involving patient care and information intake.
- Conduct quality control checks on subordinate paperwork to ensure accuracy and completeness.
- Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
- Ensure courteous and efficient service is provided to patients and referrals.
- Exercise initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas.
- Maintain tracking of referrals and open discharges.
- Monitor held items for additional information and review.
- Participate in Performance Improvement program to meet company and JCAHO standards.
- Receive telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information).
- Review paperwork for completion and accuracy as it pertains to policy.
- Troubleshoot problems regarding orders, supplies, and insurance billing.
- Work cooperatively with physicians, patients, office staff, and other personnel.
- Provide direct supervision for CSR staff in the location.
- Perform other duties as assigned.
- Background investigation (company-wide).
- Drug screen (when applicable for the position).
- Valid driver's license in state of residence with a clean driving record (when applicable for the position).
- High school diploma or GED equivalent, required.
- Experience with medical equipment, preferred.
- Experience with medical billing practices and of billing reimbursement, preferred.
- Experience in medical field and administrative record management, preferred.
- One year of related work experience, preferred.
- Medical terminology, preferred.
- Effectively communicate in English; both oral and written.
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
- Maintain confidentiality, discretion and caution when handling sensitive information.
- Multi-task along with attention to detail.
- Self-motivation, organized, time-management and deductive problem-solving skills.
- Work independently and as part of a team.
- Email transmission and communication.
- Internet navigation and research.
- Microsoft applications; Outlook, Word and Excel.
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet.
- Lift and carry office equipment at times.
- Requires close vision to small print on computer and/or tablet and paperwork.
- Requires contact with patients and equipment with potential exposure to contagious pathogens.
- Requires lifting (minimum of 35 pounds) and transporting of patient equipment.
- Requires sitting, walking, standing, talking and listening.
-
Customer Service Supervisor
1 week ago
El Paso, Texas, United States Burlington Stores Full timeCustomer Service SupervisorOverviewJoin our Burlington team as a Customer Service Supervisor and bring your leadership skills to the forefront. If you possess a welcoming personality, enjoy working in retail, and excel in a dynamic environment, this role is for you.Key Responsibilities:Oversee daily customer service operationsMotivate and guide team members...
-
Customer Success Supervisor
2 weeks ago
El Paso, Texas, United States FiveStars Loyalty, Inc. Full timeCustomer Success Supervisorat FiveStars Loyalty, Inc.About Us:FiveStars Loyalty, Inc. is dedicated to empowering local enterprises by transforming their payment systems into comprehensive solutions for transactions and automated marketing. Our vision is to foster growth within businesses and communities by cultivating meaningful relationships through every...
-
Customer Service Ambassador
1 hour ago
El Paso, Texas, United States Goodwill San Antonio Full time**About Goodwill San Antonio**At Goodwill San Antonio, we're dedicated to empowering individuals and families in our community through education, employment, and economic advancement. Our mission is to provide opportunities for people to improve their lives and the lives of those around them.**Job Summary**We're seeking a highly skilled and compassionate...
-
Food Service Operations Manager
5 hours ago
El Paso, Texas, United States Summit Food Service LLC Full timeJob Summary: We are seeking an experienced and motivated Food Service Supervisor to join our team at Summit Food Service LLC. As a Food Service Supervisor, you will be responsible for overseeing the production and service of meals, ensuring high-quality standards are met, and providing exceptional customer service to our clients. Key Responsibilities:...
-
Customer Service Cashier
2 weeks ago
El Paso, Texas, United States Mission Chevrolet Full timeJob OverviewPosition Summary:Mission Chevrolet is on the lookout for a dedicated and enthusiastic individual to fill the role of Service Office Cashier and Repair Order Booker. This position is essential in delivering outstanding customer service within our service and parts department.As a Service Office Cashier/Booker, your primary responsibility will be...
-
Food Service Operations Manager
4 days ago
El Paso, Texas, United States Summit Food Service LLC Full timeJob Summary: We are seeking an experienced and motivated Food Service Supervisor to join our team at Summit Food Service LLC. As a Food Service Supervisor, you will be responsible for overseeing the production and service of meals, ensuring high-quality standards are met, and providing exceptional customer service to our clients. Key Responsibilities:...
-
El Paso, Texas, United States Army & Air Force Exchange Service Full timeBecome a Key Player in Customer ExperienceWe are seeking a dedicated Customer Experience Specialist to enhance our service delivery at the Exchange. In this role, you will collaborate with a varied team of professionals who are passionate about delivering outstanding customer support. Your contributions will play a vital role in assisting military personnel...
-
Customer Service Representative
10 hours ago
El Paso, Texas, United States MAXIMUS Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MAXIMUS. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues...
-
El Paso, Texas, United States Army & Air Force Exchange Service Full timeBecome a Key Player in Customer ExperienceWe are seeking a dedicated Customer Experience Representative to enhance our service at the Exchange. In this role, you will engage with a varied clientele, all while striving to deliver outstanding support. Your efforts will directly contribute to the satisfaction of military personnel and their families.Advantages...
-
El Paso, Texas, United States Army & Air Force Exchange Service Full timeBecome a Vital Part of Our Esteemed OrganizationWe are seeking a dedicated Customer Experience Specialist to enhance our operations at the Exchange. In this role, you will engage with a diverse clientele, all while delivering outstanding service. Your contributions will directly support our mission to assist military personnel and their families.Advantages...
-
Sales Representative
10 hours ago
El Paso, Texas, United States Teleperformance USA Full timeAbout Teleperformance USATeleperformance USA is a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.Job SummaryWe are seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales...
-
Customer Service
3 months ago
El Paso, Texas, United States CSL Plasma Full timeThe OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The Role Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the...
-
Guest Services Supervisor
2 weeks ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role may lead to positions such as Assistant Front Office Manager, Front...
-
Guest Services Supervisor
1 week ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor plays a crucial role in overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis position may lead to roles such as Assistant Front Office Manager,...
-
Guest Services Supervisor
1 week ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations while adhering to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role can lead to positions such as Assistant Front Office Manager, Front Office...
-
Guest Services Supervisor
1 week ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established guest service standards, quality, and sustainability practices.Career Advancement OpportunitiesPotential paths include roles such as Assistant Front Office Manager,...
-
Lead Imaging Services Supervisor
2 weeks ago
El Paso, Texas, United States Las Palmas Medical Center Full timePosition OverviewWelcomeAre you seeking a workplace that champions diversity and inclusivity? Join us at Las Palmas Medical Center as our Lead Imaging Services Supervisor and discover the true essence of being part of the HCA Healthcare family.Employee BenefitsLas Palmas Medical Center provides a comprehensive rewards package designed to enhance the health,...
-
Food Service Supervisor
1 week ago
El Paso, Texas, United States Compass Group Careers Full timeJob DescriptionPosition Title: Food Service SupervisorStarting Pay: $12.50 per hourWe Make Applying Easy: Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number.The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may...
-
Customer Service Unit Associate
2 weeks ago
El Paso, Texas, United States Watermill Express LLC Full timeAbout Watermill Express LLCWatermill Express LLC is a premier provider of pure drinking water solutions, committed to offering a sustainable alternative to bottled water. Our extensive network of refill stations operates continuously, ensuring that customers have access to high-quality water at their convenience.Key Responsibilities:Adhere to safety...
-
Customer Service Management
10 hours ago
El Paso, Texas, United States Sanmina Full time**Job Summary****Customer Service Management**This role is responsible for leading the customer service team at Sanmina, a leading global electronics manufacturing services company. The ideal candidate will have a strong background in customer service management and experience in leading high-performing teams.**Key Responsibilities**• Develop and implement...
