Customer Service Management

1 day ago


El Paso, Texas, United States Sanmina Full time

**Job Summary**

**Customer Service Management**

This role is responsible for leading the customer service team at Sanmina, a leading global electronics manufacturing services company. The ideal candidate will have a strong background in customer service management and experience in leading high-performing teams.

**Key Responsibilities**

• Develop and implement customer service strategies to drive customer satisfaction and loyalty

• Manage a team of customer service representatives to ensure excellent customer service delivery

• Analyze customer feedback and operational processes to identify opportunities for improvement

• Develop and implement training programs to enhance customer service skills

• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience

• Monitor and report on customer service metrics to ensure alignment with business objectives

• Stay up-to-date with industry trends and best practices in customer service

**Requirements**

• Bachelor's degree in Business Administration, Marketing, or related field

• Minimum 5 years of experience in customer service management

• Proven track record of leading high-performing teams and driving customer satisfaction

• Excellent communication and interpersonal skills

• Ability to analyze data and make informed decisions

• Strong problem-solving and conflict resolution skills



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