Client Engagement Associate

2 weeks ago

Ventura, California, United States HSO Oxnard Full time

Position Overview: As a Customer Relations Specialist at HSO Oxnard, you will be instrumental in fostering and nurturing positive connections with our clientele. This role merges outstanding customer service with a sales orientation, focusing on comprehending customer requirements and advocating for our offerings. The ideal candidate will excel in communication, possess strong problem-solving abilities, and demonstrate a successful history of meeting sales objectives.

Key Responsibilities:

  • Articulate and showcase our products and services to potential clients, emphasizing their advantages and features.
  • Attentively assess customer needs and customize your sales strategy accordingly.
  • Recognize and interpret customer requirements to effectively market and sell products or services directly.
  • Achieve or surpass sales goals by implementing effective sales methodologies and tactics.
  • Work collaboratively with the sales team to enhance cross-selling and upselling initiatives.
  • Provide timely solutions to customer inquiries and follow up to ensure satisfaction.
  • Maintain detailed records of customer interactions, manage customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and company policies.
  • Go above and beyond to engage and retain customers.

Qualifications:

  • Exceptional interpersonal communication skills are essential.
  • Exhibit a high degree of professionalism and integrity.
  • Experience in public speaking for group presentations is advantageous.
  • A four-year degree is preferred but not mandatory.
  • 1-2 years of experience in customer service is required.
  • Demonstrated leadership capabilities.
  • Critical thinking and problem-solving skills are essential.

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