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Client Engagement Representative

2 months ago

Ventura, California, United States HSO Oxnard Full time

Position Overview: As a Customer Relations Specialist at HSO Oxnard, you will be instrumental in fostering and nurturing strong connections with our clientele. This role merges outstanding customer service with a sales-oriented mindset, focusing on discerning customer requirements and advocating for our offerings.

Key Responsibilities:

  • Articulate and showcase our products and services to potential clients, emphasizing their advantages and features.
  • Actively listen to customer inquiries and customize your sales strategy to align with their specific needs.
  • Recognize and comprehend customer demands to effectively promote and sell our offerings.
  • Achieve or surpass sales objectives by utilizing proficient sales methodologies and tactics.
  • Work collaboratively with the sales team to enhance cross-selling and upselling initiatives.
  • Manage customer interactions efficiently, ensuring timely follow-ups and resolutions.
  • Maintain accurate records of customer communications, manage accounts, and organize documentation.
  • Adhere to established communication protocols, guidelines, and policies.
  • Go above and beyond to engage and satisfy customers.

Qualifications:

  • Exceptional interpersonal communication abilities.
  • Exhibit a high degree of professionalism and integrity.
  • Public speaking experience for group presentations is advantageous.
  • A four-year degree is preferred but not mandatory.
  • 1-2 years of experience in customer service roles.
  • Proven leadership capabilities; sales and marketing experience is not essential.
  • Strong critical thinking and problem-solving skills.