Assistant General Manager

1 week ago


Hollywood, Florida, United States Trulieve Full time
Job Summary

This is a dynamic leadership role that focuses on delivering exceptional customer experiences through elevated service standards. As an Assistant General Manager, you will oversee the entire store showroom and reception team, driving business results and ensuring regulatory compliance.

Key Responsibilities
  • Collaborate with the General Manager to develop and implement strategies that drive service standards and positive sales results.
  • Lead and coach teams to achieve company service standards and objectives.
  • Oversee daily store operations, ensuring regulatory compliance and adherence to company policies and procedures.
  • Partner with the General Manager to provide coaching, training, and development to the showroom team.
  • Monitor and resolve patient issues and escalations in a timely and professional manner.
  • Stay up-to-date on loss prevention policies and procedures, maintaining a secure and compliant environment.
  • Maintain confidentiality and discretion in compliance with HIPAA guidelines.
  • Develop and maintain good working relationships with other store operating areas as needed.
Requirements
  • Minimum of an associate degree preferred.
  • At least 21 years of age.
  • Prior cash handling experience required.
  • Management experience in retail and/or customer service is a plus.
  • Strong interpersonal skills, business acumen, and professionalism to communicate with all levels of management and staff.
  • Highly motivated, confident, and high-energy individual with flexibility and adaptability to changing priorities.
  • Ability to work independently in a dynamic, fast-paced environment with a variety of personalities at various seniority levels.
  • Strong attention to detail, time-management, prioritization, and organizational skills.
  • Ability to train, develop, and evaluate a patient consultant team.
  • Excellent people skills and ability to communicate effectively in both verbal and written form.
  • Computer literacy required.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Valid driver's license and clear driving record required.
  • Pass a comprehensive background record check and drug screening.
Additional Requirements

Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.



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