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Certified Customer Support Specialist

2 months ago

Rancho Cucamonga, California, United States Dickerson Insurance Agency-Farmers Insurance Full time
Job Overview

Take the next step in your professional journey with Dickerson Insurance Agency-Farmers Insurance. We are seeking a motivated and dynamic individual to fill the role of Full Time Customer Service Representative. If you possess a passion for exceptional customer service and thrive in a proactive environment, this position is ideal for you.


Compensation and Benefits

Our compensation package includes an annual base salary that reflects your experience, along with numerous opportunities to earn commissions and bonuses.

  • Paid Time Off (PTO)
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Hands-on Training
  • Monday to Friday Work Schedule
  • Opportunities for Career Advancement
  • Retirement Plan
  • Tuition Reimbursement
  • Employee Appreciation Events
  • Unlimited Earning Potential

Key Responsibilities

Your primary responsibilities will include:

  • Building and maintaining strong relationships with clients to ensure high levels of retention and loyalty.
  • Providing clients with quotes and detailed information regarding new products and services.
  • Responding promptly to inquiries, cancellation requests, and sales requests.
  • Identifying and understanding the needs of clients over the phone.
  • Participating in training and continuing education programs.
  • Managing customer renewals effectively.

Qualifications

To be successful in this role, you should possess:

  • A genuine willingness to learn and be adaptable.
  • A positive and enthusiastic demeanor.
  • The ability to multi-task and follow through on commitments.
  • Excellent communication and interpersonal skills.
  • A Property & Casualty Insurance License.
  • Strong problem-solving abilities and critical thinking skills.