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IT Support Specialist

2 months ago

Columbia, South Carolina, United States EquipmentShare Full time

EquipmentShare is Seeking an IT Support Technician

We are looking for a skilled IT Support Technician to join our team at EquipmentShare. As an IT Support Technician, you will provide technical assistance to our employees and customers, troubleshoot and resolve technical issues, and collaborate with our IT team to ensure the smooth operation of our systems.

Key Responsibilities:

  • Provide technical support to employees and customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems
  • Collaborate with the IT team to implement new technologies and improve existing systems
  • Develop and deliver training materials to employees on new technologies and systems
  • Assist with the implementation of new projects and initiatives
  • Perform other duties as assigned by the IT team

Why EquipmentShare?

We offer a competitive salary, medical, dental, and vision coverage, 401(k) with company match, and generous paid time off. We also provide a stocked breakroom, full kitchen, and chef-prepared meals daily. Our company-sponsored events and volunteering opportunities will help you grow both personally and professionally.

About You

We are looking for a motivated and detail-oriented individual with excellent communication and problem-solving skills. You should have experience working in a help desk environment or customer service role, and be proficient in both Mac and Windows operating systems. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply.

Requirements:

  • Associate's degree in computer science or related field, or 2+ years of experience in a help desk environment or customer service role
  • Proficiency in both Mac and Windows operating systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Physical Requirements:

  • Occasional travel (3-4 trips per year)