Medical Office Coordinator
3 weeks ago
We are seeking a highly motivated and organized Medical Receptionist / Front Desk to join our team at FYZICAL Therapy and Balance Centers in Fort Lee, NJ.
Key Responsibilities- Manage patient data, scheduling, and payment collection in our EMR system.
- Provide exceptional customer service to patients, clients, and team members.
- Route incoming office communication to the right place: phone, email, fax, mail.
- Intake for New Patients, including receiving Initial Evals and Free Screens.
- Schedule full plans of care after Initial Evals.
- Collect co-pays, deductibles, and other over-the-counter payments at the time of visit.
- Track referral sources of patients and conversion of referrals into appointments.
- Contact the client's insurance company for verification of insurance benefits and to understand the requirements needed for coverage of physical therapy visits.
- Perform other miscellaneous administrative tasks as directed.
- Self-motivating with the ability to proactively and independently handle complex scheduling.
- Comfortable with handling medical reimbursements/billing process.
- Ability to multitask, including assisting patients, and making phone calls to insurance companies to verify insurance benefits for clients.
- Listen, speak, and write to team members and patients clearly and concisely.
- Ability to maintain a calm and friendly demeanor with clients, insurance companies, and team members.
- Genuinely empathetic and caring towards patients.
- Honest, speak your mind, and own it, even when controversial.
FYZICAL Therapy and Balance Centers is a patient care organization committed to the health and wellness of individuals of all ages. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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