Global Head of Digital Transformation

4 weeks ago


Seattle, Washington, United States Qualtrics Full time

Accelerate Digital Growth

We are seeking a seasoned leader to drive our digital transformation and accelerate customer adoption of our Experience Management platform. As the Global Head of Digital, you will develop and execute a digital-first engagement strategy across our global customer base, leveraging digital channels to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

Key Responsibilities:

  • Develop and execute a digital-first engagement strategy to drive customer adoption and retention
  • Lead cross-functional teams to build and deploy digitally-enabled customer motions
  • Collaborate with Sales, Marketing, Product Management, and Engineering to evolve and scale our global service offerings
  • Grow and lead a rapidly expanding team of world-class Digital and XM professionals

Requirements:

  • 10+ years of experience in SaaS, strategy, consulting, operations, product management, or an equivalent field
  • Experience with Digital/Adoption Marketing and/or Digital Customer Success
  • Prior experience building and deploying digitally-enabled customer motions
  • Proven track record of successfully building scalable business operations and delivering key business results

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • 30 paid days off, including 15 PTO days, 5 personal days, and 10 holiday closures
  • Opportunities for professional growth and development

About Qualtrics:

Qualtrics is a leading Experience Management platform that helps businesses deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are committed to inclusion and diversity, and we welcome applications from qualified candidates from all backgrounds.



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