Head of Global Networks Partner Operations

4 weeks ago


Seattle, Washington, United States Women in Payments Full time

About the Role

We're seeking a seasoned professional to lead our Global Networks Partner Operations team. As the Head of Global Networks Partner Operations, you will be responsible for driving new partner implementations and programs, ensuring the efficiency and reliability of new and existing partners, and serving as the fabric that ensures close and smooth collaboration between our engineers and partners.

Key Responsibilities

  • Recruit, develop, and lead a team of Partner Operations Managers who work across the Global Networks pillar.
  • Align with Partnerships, Product, Engineering, and other cross-functional leaders to meet the operational and technical needs of our Global Networks pillar.
  • Collaborate with Product, Engineering, and Partner Managers to develop and execute reliability and SLA strategies to drive operational excellence.
  • Develop relationships with executive counterparts at key partners and facilitate interaction between our Product and Engineering leaders and their counterparts within partner organizations.
  • Be responsible for meeting and beating Partner Health metrics.
  • Inspire, motivate, and enable development of team members to promote career growth and impact for Stripe.

Requirements
  • 15+ years of experience in program management, operations, or strategic project management in the payment/fintech industry.
  • 7+ years in management and the ability to hire, train, and coach a high-performing team of program managers.
  • Previous experience in or related to the Tech/Startup/Scale-up ecosystem.
  • Strong product instincts and ability to identify opportunities for Stripe to leverage partners' existing and in-development products.
  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders.
  • An understanding of product strategy and key requirements for scaling products and operations through partnerships.
  • Excellent verbal and written communication skills.
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.

What We Offer
  • Equity, company bonus, or sales commissions/bonuses.
  • 401(k) plan.
  • Medical, dental, and vision benefits.
  • Wellness stipends.

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

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