ServiceNow Senior Business Systems Analyst

1 week ago

Denver, Colorado, United States Armanino Full time
Job Summary

At Armanino, we're looking for a highly skilled ServiceNow Senior Business Systems Analyst to join our team. As a key member of our organization, you'll play a crucial role in driving process improvement and efficiency within the ServiceNow platform.

Key Responsibilities

* Partner with business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform.
* Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.
* Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.
* Document business and functional/technical specifications for ServiceNow system development and enhancements based on user requirements.

Requirements

* Bachelor's degree in IT, Technology, or related field.
* Minimum 4 years' experience with business analysis and the ServiceNow platform.
* Minimum 2 years' experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
* ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
* ITIL v4 Managing Professional or Strategic Leader Certification.
* Extensive experience in process improvement and process management competencies.
* Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
* Excellent communication skills both verbal and written and presentation and facilitation skills.
* Agile Scrum experience.
* Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.
* Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.
* Ability to work independently as well as engaging and contributing to teamwork.

Preferred Qualifications

* 3rd party software experience (Workday and CRM) is a plus.

About Armanino

Armanino is a leading professional services firm that provides audit, tax, and consulting services to clients across various industries. We're proud to be among the top 20 largest firms in the nation and one of the best places to work. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.

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