Regional Operations Manager
2 weeks ago
Overview:
Imperial Cleaning stands as one of the foremost independently owned cleaning enterprises in the country, delivering exceptional cleaning solutions to various sectors including Retail, Offices, Medical Facilities, Educational Institutions, Commercial Properties, Financial Organizations, Government Entities, and more for over 25 years. With a workforce exceeding 1,000 dedicated employees and a consistent track record of double-digit sales growth annually, Imperial Cleaning is strategically positioned for ongoing expansion.
At Imperial, we foster an environment that values input and innovation from team members at all levels, driving our business forward. New hires are welcomed into our expanding family and collaborative team. Joining Imperial Cleaning means becoming part of a supportive and dynamic culture. We recognize that our personnel are our most valuable asset, and we diligently seek highly qualified individuals who share our dedication to growth and excellence.
Imperial Cleaning is committed to equal employment opportunities. We provide competitive salary packages and a range of benefits that ensure our staff enjoy a safe, respectful, and professional workplace.
Job ResponsibilitiesPrimary Duties:Develop and sustain outstanding client relationships, ensuring a comprehensive understanding of their requirements and expectations.Conduct monthly site evaluations to verify adherence to company standards and service level agreements (SLAs).Document inspection results and address any issues within the designated SLA timeframe.Ensure staff compliance with company timekeeping protocols.Conduct site assessments and estimates for potential clients while identifying opportunities for additional services.Monitor and confirm that scheduled services are executed, promptly addressing any customer concerns.Oversee and optimize overtime usage within the designated area, communicating any staffing changes to relevant departments.Be available for emergency situations, including after-hours calls.Manage the financial performance of all service locations within the designated area.
Essential Qualifications:
A demonstrated history of success in leading and managing teams within the commercial cleaning sector.Meticulous attention to detail coupled with strong communication abilities.Results-driven, capable of addressing challenges and emergencies swiftly.Ability to juggle multiple projects effectively.Customer-oriented with a proactive approach to problem resolution.Familiarity with administrative and clerical processes.Proficient in using email, spreadsheets, smartphones, and relevant software tools.-
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