Regional Operations Manager

2 weeks ago


New York, New York, United States City of New York Full time

Position Overview

The City of New York is seeking a dedicated individual for the role of Regional Operations Manager. This position is crucial for overseeing the daily functions of designated Public Assistance Job Centers and Model Offices across the boroughs.

Key Responsibilities

  • Supervise the operations of Public Assistance Job Centers to ensure eligibility determinations and the issuance of benefits for households in need.
  • Engage in the analysis of program operations and client eligibility criteria to support welfare reform initiatives.
  • Collaborate with Center Enhancement Directors to enhance service delivery and ensure timely and accurate processing of applications and recertifications.
  • Develop individualized action plans that outline strategic goals for each center.
  • Guide the formulation of policies and procedures for public assistance program applications and recertifications.
  • Organize center priorities, staff assignments, and workflows to meet mandated performance targets.
  • Prepare management activity reports that summarize center performance and recommend corrective actions as necessary.

Qualifications

Candidates must meet one of the following criteria:

  1. A bachelor’s degree from an accredited institution along with four years of relevant experience, including at least eighteen months in a supervisory or managerial role.
  2. A high school diploma or equivalent with eight years of relevant experience, including at least eighteen months in a supervisory or managerial role.
  3. Equivalent education and/or experience as described above, with college credits considered as a substitute for experience.

Additional Information

The City of New York is committed to fostering a diverse workforce and providing an inclusive work environment free from discrimination and harassment based on any legally protected status.



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