Customer Service Associate
2 days ago
Job Overview
Mass Markets is seeking a Customer Service Associate to join their team. As a key member of the customer service team, you will play a vital role in ensuring excellent customer experiences.
Salary
The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.
Job Description
We are looking for a highly skilled and detail-oriented individual to handle inbound and outbound contacts in a courteous, timely, and professional manner. You will ensure first call resolution through effective problem-solving and call handling, and accurately document and process customer claims in appropriate systems.
Required Skills and Qualifications
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
Benefits
Mass Markets offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
Others
Hiring Immediately.
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