Customer Service Representative

3 days ago


Wichita, Kansas, United States T-Mobile Full time

T-Mobile invests in its employees, offering a competitive salary and comprehensive benefits package. The company's Total Rewards Program provides a base salary, stock grants, and 401(k) matching to support employees' financial well-being. In this role, you will work as part of a team to deliver exceptional customer service, resolving issues and enhancing account management capabilities. As an Account Associate, you will be responsible for determining root causes of customer concerns, identifying revenue and service enhancement opportunities, and building loyal and profitable customers through effective account management. This role is ideal for individuals who are eager to learn and develop skills in areas such as customer education, proactive account management, and relationship building.

Responsibilities
  • Provide timely and effective resolution of customer inquiries and concerns.
  • Build customer loyalty and value through effective account management, identifying additional products, features, and services, and collecting past-due balances.
  • Deliver exceptional customer service using resource documentation and training tools.
  • Meet department productivity and quality standards.
  • Approach each call with a 'can-do' mindset and treat customers with respect, courtesy, and a genuine desire to help.
Requirements
  • High School Diploma/GED required.
  • 6 months of customer service experience preferred.
  • Ability to work efficiently with multiple applications and computer screens simultaneously.
Benefits

T-Mobile offers a comprehensive benefits package, including:

  • A competitive hourly base pay of $20.00.
  • Medical, dental, and vision insurance.
  • A flexible spending account.
  • 401(k) matching.
  • Employee stock grants.
  • Paid time off and up to 12 paid holidays.
  • Mobile service and home internet discounts.
About T-Mobile

T-Mobile is an equal opportunity employer that values diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you are an individual with a disability and require reasonable accommodation during the application or interview process, please contact us at https://www.t-mobile.com/terms-and-conditions.



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